ALL SUPPORTING INFORMATION SHOULD BE E-MAILED TO firstname.lastname@example.org. If you have a smart phone you can take a photograph of the document and email it to us, if you are sending more than one document please send as seperate files or photographs. Top
You will receive an email or letter confirming that you have been accepted onto the Housing Register. This will tell you the band you have been placed in, the registration date of your application and the size of property you are eligible for. Top
For more detailed information contact our Housing Options team.
Certain people who are subject to Immigration Control under the 1996 Asylum and Immigration Act.
Certain people from abroad who are not subject to immigration control but who are not habitually resident in the UK, the Channel Islands, the Isle of Man or the Republic of Ireland.
People (including members of their household) who have been guilty of unacceptable behaviour that makes them unsuitable to be a tenant.
Current Council Tenants who have not maintained their property in accordance with the terms of their tenancy.
Those who previously purchased a property through the Right to Buy within the last 10 years unless they are applying for sheltered housing.
The Council will not allocate housing to people who already own their own homes, unless you need sheltered accommodation and your home/assets were not of sufficient value to secure such accommodation privately, or you have other exceptional circumstances.
Applicants whose income is over £40,000 or have savings/assets over £60,000.Top
What are priority Bands?
Your application will be assessed according to your level of housing need and placed in one of 5 bands, A to E. We will also take into account whether you have a local connection to areas/villages within West Lancashire and whether you are able to afford to resolve your own housing problems. Within each band applications are prioritised by ‘Plus’ status and then placed in date order. For more information on banding please download the Allocations Policy. Top
What if someone in my household has a medical condition?
If someone in your household has a medical condition you will be asked to provide details, which may then be considered by the council’s medical panel, who will put forward a recommendation. You can continue to choose which properties to express an interest in but must be mindful of your condition and only express interest in suitable properties such as ground floor flat or bungalow if you cannot climb stairs.Top
How often are properties advertised?
Properties available for rent are advertised daily. As soon as we are given formal notice that a property is due to become vacant we will advertise it. Each property will be advertised fro 6 days. For more details click Step 2 -Choosing, part of our step-by-step guide to using the service.Top
What information will the property adverts contain?
The adverts will tell you the location, size, rent and other features of the property. Where available, a photograph of the property or a similar house type will be provided and you will be able to access information about the local area and facilities.
The advert will also tell you if there are any special requirements that the applicant must meet, such as age requirements. It also tells you the number of bedrooms that applicants applying for the property need to be entitled to. If your bedroom entitlement is different to this you will not be able to bid for that property. Top
What if I would like some additional information about the property?
If you have any specific questions about a property you should contact the Lettings Team please do not approach the current residents of the property direct. Top
Through our 24hr automated telephone service on 0300 777 1370
These properties are available on a first come first served basis, there is no need to place a bid, just contact us to express your interest. You will need to be on the councils Housing Register, and all offers are subject to affordability checks. If you are interested contact the Lettings Team on Tel: 01695 585276. Top
An Available Now property will have been advertised for bidding via Homefinder, and either received no bids or where refusals have resulted in an empty shortlist. Before designating as ‘available now’ the property will have been made available for bidding to all applicants who would be eligible for the property type eg a 3 bed house would have been made open to all applicants eligible for 2 or 3 bed houses. Top
How many properties can I express an interest in?
You will be able to express an interest in a maximum of three properties each time properties are advertised. However, you will only be able to express interest in properties that are suitable for your family. Top
How long will I have to bid for a property?
Properties can be advertised on any day of the week, the advert will run from 00:01am on the first day until 23:59pm on the 6th day. Top
Will I know how many other people are interested in the same property?
Yes, when you bid for a property you will be told where you are in the queue. This is likely to change frequently due to other people bidding for the same property. Using this information you may decide to withdraw your bid for one property and bid for a different property for which you are higher placed in the queue. You can do this at any time before the closing date. Top
How do you decide who is offered a property?
Once the closing date for bids has passed a shortlist of interested applicants is drawn up. The shortlist is in order of eligibility according to the criteria stated in the advert details for that property. The applicant at the top of the list will normally be offered the property. For more details -visit Step 3 -Offer. Top
You owe rent or have other housing related debts
We have carried out an assessment of affordability and determined that you would be unable to afford the particular property.
You are a Council tenant and legal action has been taken against you because you have broken your tenancy conditions
You have not provided the required documentary evidence to support your application by the date given
Your circumstances have changed and this results in a reduction in your level of priority.
You have provided incorrect or misleading information, which has resulted in your application being awarded a higher priority than it deserves.
The property does not meet your housing needs, for example if you have told us you need a ground floor property for medical reasons and the property you have bid on is upstairs. Top
If I am offered a property, will I be able to view it before making up my mind?
Yes. You will be given an opportunity to view the property and decide whether you would like to accept it. An accompanied viewing will be arranged with one of the Lettings Team please do not approach either the current residents of the property or the councils maintenace contractors. Top
What if I don’t like the property when I have seen it?
You will still be able to express interest in properties that become available, however if you are in Band A or B and refuse three properties your Band will be reduced to Band E. Top
How will I know what has happened to the properties advertised?
Information about homes that have been successfully let is published. We tell you the number of applicants that expressed an interest in each property, the band and the registration date of each property. To see the results of properties that have been let click Recent Lets. Top
There is a severe shortage of homes in the West Lancashire area, particularly houses. Most applicants on the Housing Register will have to wait a long time for re-housing and many of those in the lower bands will still have little chance of re-housing in the local area. Depending on your circumstances you may wish to consider other options such as renting in the private sector. For advice contact the Housing Options team. Top
What if I become homeless?
You should contact the Homelessness Advice and Prevention team on Tel: 01695 585222.We will work with you to try to prevent you becoming homeless and will discuss your housing options with you. Applicants assessed as being owed a homelessness prevention or relief duty or those where a statutory decision has been issued finding them to be unintentionally homeless and in priority need and owed the ‘main housing duty’, are expected to actively make bids against suitable properties. Bidding patterns will be monitored on a weekly basis. In situations where bids are not being made or all bids are against unobtainable properties the Homelessness Officer will place bids on the applicant's behalf. The Council’s duty will be discharged through the first successful bid. Top
You are not eligible to join the housing register
You are not eligible for an offer
Your application has been cancelled other than at your own request
You think that you have been placed in the wrong band or given the wrong priority date
If you want to appeal against a decision we have made about your application, you must email or write to the Tenancy Services Manager within 21 days of receiving the decision, at:
Tenancy Services Manager
Housing & Inclusion Services
Your letter should explain why you think our decision is unfair and against council policy. You should include any evidence you have to support your appeal. There is no further right of appeal if you are unhappy with the decision. Top